Privacy Policy

Last updated: May 20, 2026

1. Introduction

Manage Desk ("we", "our", or "us") operates the website managedesk.in and the Manage Desk library management platform accessible at web.managedesk.in. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our software, or interact with our services.

By accessing or using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account or register for a free trial
• Fill out the contact form on our website
• Subscribe to a paid plan
• List your library on our Library Spotlight directory
• Contact our support team via email

This may include your name, email address, phone number, library or organization name, address, and payment details (processed securely by our payment partner).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and device identifiers. This data helps us improve our website performance and user experience.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our library management platform
• Process transactions and manage your subscription
• Respond to your enquiries, support requests, and feedback
• Send administrative communications such as account confirmations, invoices, and service updates
• Display your library listing on the Library Spotlight directory (only information you choose to make public)
• Improve our website, products, and services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., hosting, payment processing, analytics). These providers are bound by confidentiality obligations.
• Library Spotlight Directory: If you list your library on our directory, certain information (library name, location, facilities, timings) will be publicly visible to students searching for study spaces.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Manage Desk, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

Your data is stored on secure servers provided by Google Cloud (Firebase). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS/TLS), access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove your personal data within 90 days, except where we are required to retain it for legal, accounting, or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for certain purposes.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at connect@managedesk.in. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us personal information, please contact us at connect@managedesk.in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Manage Desk
Email: connect@managedesk.in
Location: Gurugram, Haryana, India
Website: managedesk.in